We believe your personal data belongs to you. This privacy policy explains how 11 Reno collects, uses, stores, and protects your information.
Summary: 11 Reno takes your privacy seriously. We never sell your information to third parties. This policy explains exactly what we do — and what we don't do — with your data.
This Privacy Policy ("Policy") 11 Reno ("we", "our", "platform") and https://11reno.com Applicable to all users of the website ("you", "member"). This forms part of our Terms & Conditions An integral part.
We understand how sensitive your personal information is. From the moment you register with 11 Reno through every transaction you make, protecting your privacy is our responsibility. We handle your data in full compliance with international data protection standards.
By reading this Privacy Policy, you will learn:
By using 11 Reno, you agree to this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of the platform and get in touch with us.
11 Reno collects your information in several ways. Here is a full breakdown:
| Data Type | When it is collected |
|---|---|
| Full name, date of birth | At the time of registration |
| Email address, mobile number | At the time of registration and communication |
| Residential Address | During KYC verification |
| National ID / Passport | During identity verification |
| Payment details (mobile banking number) | During deposits and withdrawals |
| Selfie / Photo | For identity verification purposes |
When you use the platform, the following information is collected automatically:
In some cases, we may receive information from third parties — such as transaction confirmation data from payment providers (bKash, Nagad, etc.) or verification data from fraud prevention services.
11 Reno uses your information only for specific, legitimate purposes. Each purpose is clearly outlined below:
Your basic information is used to complete registration, verify login, and keep your account secure. It is also used for password resets and two-factor authentication.
We analyze your betting history, favorite games, and usage patterns to deliver a more personalized experience — including showing relevant promotions and recommending new games.
Your payment details are used to process deposits and withdrawals. Records of every transaction are retained in compliance with legal requirements.
Complying with international AML (Anti-Money Laundering) regulations is a legal obligation for us. Transactions and user behavior are monitored and analyzed to detect any suspicious activity.
Your email address and mobile number are used to send important account notifications, security alerts, and support communications. You can opt out of marketing messages at any time.
Important: We never sell your information to advertisers or data brokers. That is 11 Reno's commitment.
11 Reno may share your information with third parties only in very limited circumstances and under strict conditions:
To process deposits and withdrawals, necessary information is shared with bKash, Nagad, Rocket, and other payment providers. These providers operate under their own privacy policies.
In cases involving a court order or legal obligation, information may be disclosed to regulatory bodies or law enforcement authorities. This is part of our legal compliance.
Limited data may be shared with trusted technology partners for cloud storage, cybersecurity, and analytics services. These partners may only use your data for the specific purposes outlined — never beyond our instructions.
11 Reno never shares your password, full card number, or complete banking details with any third party.
11 Reno uses cookies and similar technologies to enhance your browsing experience. Cookies are small text files stored in your browser.
You can disable cookies at any time through your browser settings. However, disabling essential cookies may affect certain site functionality. For more details, refer to your browser's help page.
We do not retain your data longer than necessary. Retention periods depend on the type of information and applicable legal requirements:
| Data Type | Retention Period |
|---|---|
| Account information | 5 years after account closure |
| Financial transaction records | 7 years (legal obligation) |
| KYC Documents | 5 years after the end of the relationship |
| Cookies & Session Data | At end of session or after a maximum of 1 year |
| Support Contact | 2 Years |
| Marketing Preferences | Until you opt out |
Once the retention period expires, data is securely deleted or anonymized.
As a registered member of 11 Reno, you have the following rights over your own information:
To exercise these rights support@11reno.com to send us an email. We will aim to respond within 30 business days.
In some cases, certain data may not be deletable due to legal obligations or security requirements. Where this applies, we will explain the reason.
11 Reno uses industry-standard technology and processes to keep your information secure:
No method of transmission over the internet is 100% secure. Keep your password strong and never share it with anyone.
11 Reno strictly prohibits anyone under the age of 18 from creating an account or using the platform. We do not knowingly collect any information from minors.
Age verification is mandatory at registration. If we become aware that a minor's data has been submitted, the account will be closed and the data deleted immediately upon detection.
If you suspect a child or someone you know is using this platform, please contact us immediately support@11reno.comto get in touch.
The 11 Reno platform may include third-party games and services, each governed by their own privacy policies, which are beyond our control.
We verify the privacy standards of our technology partners before working with them. That said, we recommend reading the privacy policies of any third-party services before using them.
Key third-party services we use:
11 Reno may update this privacy policy when necessary. For any significant changes, we will:
Continuing to use the platform after any changes have been made will be considered your acceptance of the updated policy. You can always check the current version by looking at the "Last Updated" date at the top of the page.
For any privacy-related questions, requests, or complaints, please contact our dedicated Privacy Team:
Our Bangla-speaking support team is available 7 days a week, 24 hours a day. For serious privacy-related matters, we aim to provide an initial response within 24 hours.
At every level, we uphold the highest standards to keep your data safe.
Every transaction and piece of personal data is protected with 256-bit SSL encryption. We use bank-grade security technology to ensure your data stays safe from unauthorized access.
11 Reno never sells your personal information to advertisers or third parties. Your data is used solely to improve your experience.
Your identity documents are stored with the highest level of security. Once the KYC process is complete, copies of your documents are only used when required by regulators.
Access, update, or request deletion of your information at any time through your account settings. The choice is always yours.
We comply with GDPR and international data protection guidelines. Our security measures are regularly verified through third-party audits.
Our Bangla-speaking support team is on hand around the clock for any privacy concerns. We are committed to delivering fast, effective resolutions.